Contact Us | Srei Infrastructure Finance Limited

Srei Infrastructure Finance Limited

'Vishwakarma', 86C, Topsia Road (South),
Kolkata, West Bengal, India, 700046.
+91 33 6160 7734 (Board Line)
corporate@srei.com
CIN: U29219WB1985PLC055352

Unit No 5C, 5th Floor, Sewa Tower,
Plot No. 19, Sector 18, Udyog Vihar, Gurugram – 122015.
124-659 1400 (Board Line)
corporate@srei.com

6A, Kiran Shankar Roy Road
Room No 12 & 13 (Second Floor)
Kolkata - 700 001, West Bengal

Bengaluru

3rd Floor, No. 1372/C/1/01-01, at Thirty Second E Cross, Forth T Block, Jayanagar Extension, Bengaluru - 560041

Bhubaneswar

1st Floor, Plot No. 11, Satya Nagar, Bhubaneswar - 751007

Chandigarh

SCO No. 52-53, 1st Floor, Sector 9D, Chandigarh, Union Territory, 160009.

Chennai

"Mahalaxmi", 290, Peters Road, Gopalapuram, Chennai-600086

Hyderabad

Om Chambers, Door No 1-10-74/TF, Ward Block 1st, 3rd Floor, Dwarkadas Colony, Begumpet, Hyderabad-500016

Jaipur

C-94, 3rd Floor, C-Scheme, Fortune Heights, Subhash Marg, Jaipur-302001

Mumbai

Unit No.205/A, 2nd Floor, Wing B, Supreme Business Park, Supreme City, Vill-Powai, Mumbai-400076

New Delhi

Plot No. D-2, 5th FL "Southern Park", Saket District Centre, Saket, New Delhi, Pin-110017

Indore

Office No. 113, Diamond Trade Center, 1st Floor, 3-4, Diamond Colony, Janjir Wala Chouraha, Palasia, Indore - 452001

Jamshedpur

GDR Siddha, Top Floor, N. Road, Bistupur, Jamshedpur, Pin-831001

Karnal

SCO-26, 1st Floor, Sector-8, Main Market, Karnal - 132001

Lucknow

Fun Republic Mall, Lohia Path, Nehru Enclave, Gomti Nagar Lucknow 226010

Nagpur

3rd Floor, Shradha House, Plot 345, City Survey No. 2414,

Sheet No. 247/46, Circle No 23, Mouza - Sitabldi, Ward - 65,

Sardar Vallabh Bhai Patel Marg, Kingsway Road, Nagpur - 440001

Nashik

106, 1st Floor, Ronak Heights, Besides Soni Pithani, Racca Colony, Sharanpur Road, Nashik – 422002

Pune

Office No. 201, Lotus Plaza Apartment Condominium, Survey No. 15/1B/1, CTS No. 681, Kotrud Haveli, Pune – 411038

Udaipur

Room No. 202B (Front side), Shubham Complex, New Fatehpura, Near Sukdia Circle, Udaipur-313001

Vizag

D.No. 1-83-18/1/1, MIG 76, Sector 3, MVP Colony, Sri Vatsala Building, DBS Bank, Opp: Laddu Gopal, Visakhapatnam - 530017

Angul

Bilaspur

Burbil

Dhanbad

Durgapur

Jeypore

Kanpur

Ranchi

Singroli

Vijayawada

Information on our grievance handling and escalation of complaints will be available in all our offices. If you have a complaint or Grievance about our Products and Services, please feel free to contact us.

Please note that customer(s) can register query/request/complaint through the following channels:

1. Call us at: 033-6602 2000/6639 4700 *

2. Send an email to sifl.customercare@srei.com

3. Walk-in at our Zonal/Regional/Branch Offices

(Existing Customers: Please quote your Loan Account Number when you call or email. You will receive a response within 15 working days.)

* Customer Service Timings at all our branches will be from 10:00 am to 6:00 pm (Monday to Friday, excluding National Holidays and Regional Holidays) and 10:00 am to 2:00 pm (Saturday, excluding 2nd & 4th Saturdays, National Holidays and Regional Holidays).

Regional Holidays list is available at all our branches.

If you are not satisfied with the resolution provided or you have not received a response within the defined timelines, you can send in your escalations to our Grievance Redressal Cell as follows:

2. Send a Query/Complain through letter to the below address:

Grievance Redressal Cell
Srei Infrastructure Finance Ltd.
Y 10, Block EP, Sector V, Salt Lake, Kolkata - 700091

(Please quote your Ticket or Request Number along with your Loan Account/Agreement Number to our Grievance Redressal Cell when you write or email. You will receive a response within 8 working days).

If you are not satisfied with the resolution provided by the Grievance Redressal Cell or you have not received a response within the defined timelines, please write to:

Mr. Rajesh Agarwal - Chief Nodal Officer
Srei Infrastructure Finance Limited
Y-10, Block EP, Sector-V, Salt Lake, Kolkata - 700091
Phone: 033-6639 4700 Extn: 2622;

sifl.nodalofficer@srei.com

(Please quote your Ticket or Request Number along with your Loan Account Number when you write or email. You will receive a response within 7 working days).

If the complaint/dispute is not redressed within a period of one month, the customer may lodge a complaint on RBI CMS Portal – https://cms.rbi.org.in/rbi/vividflow/run/rbi

Or send complaint form to the below mentioned address:

Officer – in - charge

Reserve Bank of India
Department of Non-Banking Supervision
15, Netaji Subhas Road, Kolkata - 700001
+91 33 - 2231 2121/2230 9589

Name and address of the NBFC Ombudsman:

Sl.No	Centre	Address of the Office of NBFC Ombudsman	Area of Operation
1.	Chennai	C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488	Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
2.	Mumbai	C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008	Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
3.	New Delhi	C/o Reserve Bank of India Sansad Marg, New Delhi -110001 STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19	Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
4.	Kolkata	C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899	West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand