Srei Infrastructure Finance Limited

Srei Infrastructure Finance Limited

Vishwakarma 86C, Topsia Road (South)
          Kolkata - 700046, West Bengal
033-6160 7734
corporate@srei.com

Plot No. Y-10, Block EP
        Sector V, Salt Lake City
        Kolkata – 700 091, West Bengal
+91 33 6639 4700

Information on our grievance handling and escalation of complaints will be available in all our offices. If you have a complaint or Grievance about our Products and Services, please feel free to contact us.

Please note that customer(s) can register query / request / complaint through the following channels:

1. Call us at: 033-6602 2000/6639 4700 (Between 10 am to 6 pm)

2. Please send an email to the sifl.customercare@srei.com

3. Walk-in at our Branches/Zonal Office/Corporate Office

(Existing Customers: Please quote your Loan Account Number when you call or email. You will receive a response within 10 working days.)
Customer Service Timings at all our branches will be from 10:00 am to 6:00 pm (Monday to Friday excluding National Holidays and Regional Holidays) and 10:00 am to 4:00 pm (Saturday excluding 2nd & 4th Saturdays, National Holidays and Regional Holidays).
Regional Holidays list is available at all our branches

If you are not satisfied with the resolution provided or you have not received a response within the defined timelines, you can send in your escalations to our Grievance Redressal Cell as follows:

1.

2. Send a Query/Complain through letter to the below address:

Grievance Redressal Cell
Srei Infrastructure Finance Ltd.
Y 10, Block EP, Sector V, Salt Lake, Kolkata - 700091

(Please quote your Ticket or Request Number along with your Loan Account/Agreement Number to our Grievance Redressal Cell when you write or email. You will receive a response within 10 working days)

If you are not satisfied with the resolution provided by the Grievance Redressal Cell or you have not received a response within the defined timelines, please write to:

Write to the Chief Nodal Officer:

Mr. Rajesh Agarwal


(Please quote your Ticket or Request Number along with your Loan Account Number when you write or email. You will receive a response within 5 working days).

If the complaint/dispute is not redressed within a period of one month, the customer may lodge a complaint on RBI CMS Portal – https://cms.rbi.org.in/rbi/vividflow/run/rbi

Or send complaint form to the below mentioned address:

Officer – in - charge

  • Reserve Bank of India
    Department of Non-Banking Supervision
       15, Netaji Subhas Road, Kolkata - 700001

  • +91 33 - 2231 2121/2230 9589
  • rbicalcutta@rbi.org.in



RELEVANT ATTACHMENTS

Salient features of Integrated Ombudsman Scheme 2021

Form of Complaint

The Reserve Bank - Integrated Ombudsman Scheme 2021

Room no 12 & 13, 2nd Floor,
          6A, Kiran Shankar Roy Road,
          Kolkata - 700 001

For NCD related queries:

+1800-419-7734,
connect@sreibonds.com