Vishwakarma 86C, Topsia Road (South)
Kolkata - 700046, West Bengal
033-6160 7734
corporate@srei.com
Plot No. Y-10, Block EP
Sector V, Salt Lake City
Kolkata – 700 091, West Bengal
+91 33 6639 4700
Information on our grievance handling and escalation of complaints will be available in all our offices. If you have a complaint or Grievance about our Products and Services, please feel free to contact us.
Please note that customer(s) can register query / request / complaint through the following channels:
1. Call us at: 033-6602 2000/6639 4700 (Between 10 am to 6 pm)
2. Please send an email to the sifl.customercare@srei.com
3. Walk-in at our Branches/Zonal Office/Corporate Office
(Existing Customers:
Please quote your Loan Account Number when you call or email. You will receive
a response within 10 working days.)
Customer Service Timings at all our branches
will be from 10:00 am to 6:00 pm (Monday to Friday excluding National Holidays
and Regional Holidays) and 10:00 am to 4:00 pm (Saturday excluding 2nd &
4th Saturdays, National Holidays and Regional Holidays).
Regional
Holidays list is available at all our branches
If you are not satisfied with the resolution provided or you have not received a response within the defined timelines, you can send in your escalations to our Grievance Redressal Cell as follows:
1.
2. Send a Query/Complain through letter to the below address:
Grievance Redressal Cell
Srei Infrastructure Finance Ltd.
Y 10, Block EP, Sector V,
Salt Lake, Kolkata - 700091
(Please quote your Ticket or Request Number along with your Loan Account/Agreement Number to our Grievance Redressal Cell when you write or email. You will receive a response within 10 working days)
If you are not satisfied with the resolution provided by the Grievance Redressal Cell or you have not received a response within the defined timelines, please write to:
Write to the Chief Nodal Officer:Mr. Rajesh Agarwal
(Please quote your Ticket or Request Number along with your Loan Account Number when you write or email. You will receive a response within 5 working days).
If the complaint/dispute is not redressed within a period of one month, the customer may lodge a complaint on RBI CMS Portal – https://cms.rbi.org.in/rbi/vividflow/run/rbi
Or send complaint form to the below mentioned address:
Officer – in - charge
RELEVANT ATTACHMENTS
Room no 12 & 13, 2nd Floor,
6A, Kiran Shankar Roy Road,
Kolkata - 700 001
For NCD related queries: