Srei Equipment Finance Limited
Vishwakarma 86C, Topsia Road (South),
Kolkata - 700046, West Bengal
033-6160 7734
sefl@srei.com
CIN: U70101WB2006PLC109898
Plot No. Y-10, Block EP,
Sector V, Salt Lake City,
Kolkata – 700 091, West Bengal
+91 33 6639 4700
Room no 12 & 13, 2nd Floor,
6A, Kiran Shankar Roy Road,
Kolkata - 700 001
Ahmedabad
-
Vasupujya Smruti Co-operative Housing Society Ltd. Part-3, Office 404, 4th Floor, Surmount Tower, Opp. Iscon Temple, near Iscon Cross Rd., S.G. Highway Satellite, Ahmedabad - 380015 -
079-61602100
Aurangabad
-
Flat No - 3, First Floor, Near Lakme Academy, 35, Bhagya Nagar, Opp - LIC Office, Adalat Road, Aurangabad - 431001
Bangalore
-
357/6 1st Cross, 1st Block, Jayanagar, Bangalore - 560011
Baroda
-
Phase-II, Shop No.T-17B, 3rd Floor, Mega Mall, Old Ambica Mill Compound, Near Dinesh Mill, Akota Road, Baroda - 390007
Bhopal
-
165-A, 166 Star Arcade, 1st Floor, Above Axis Bank, Zone I, MP Nagar, Bhopal – 462011
-
0755-6607701
Bhubaneswar
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Plot No. 11, 1st Floor, Satya Nagar, Bhubaneswar - 751007.
-
+0674-6628728 / 0674-6628750
Chandigarh
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SCO No. 52-53, 1st Floor, Sector 9D, Chandigarh - 160009, Union Territory
-
0172-6687734
Chennai
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"Mahalaxmi", 290, Peters Road, Gopalapuram, Chennai - 600086
-
044-66877909 / 044-66877918
Goa
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201, Shiv Towers, 2nd Floor, Plot No. 14, Patto Plaza, Panjim, Goa-403001
Gwalior
-
Sai Pawar Building, 300, Tulsi Bihar Colony, City Centre, Gwalior - 474009
Hospet
-
Parwaz Plaza, 11/103, 3rd Floor, College Road, Hospet - 583201
Hyderabad
-
Om Chambers, Door No 1-10-74/A/TF, 3rd Floor, Ward Block 1, Dwarakadas Colony, Begumpet, Hyderabad - 500016.040-66993600 / 040-66993601
Indore
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Office No. 113, Diamond Trade Center, 1st Floor, 3-4, Diamond Colony, Janjir wala, Chouraha, Palasia, Indore - 452001
Jaipur
-
C-94, 3rd Floor, C-Scheme, Fortune Heights, Subhash Marg, Jaipur - 302001
-
0141-6617700
Jamshedpur
-
GDR Siddha, Top Floor, N. Road, Bistupur, Jamshedpur - 831001
Karnal
-
SCO - 26, 1st Floor, Sector - 8, Main Market, Karnal - 132001
Koderma
-
Maa Gaytri Surya Complex, Jawahar Talkies Campus, Ground Floor, Jhumri Telaiya, Dist-Koderma - 825409
Lucknow
-
B-56A, 1st & 2nd Floor, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
Mumbai
-
Supreme Business Park, A WING, 9th Floor, 901, Powai, Mumbai - 400 076
-
022-66284300
Nagpur
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3rd Floor, Shradha House, near Shri Mohini Complex, Kingsway Road, Block No F/8, Nagpur - 440001
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0712-666700
Nashik
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106, 1st Floor, Ronak Heights, Besides Soni Pithani, Racca Colony, Sharanpur Road, Nashik – 422002.
New Delhi
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Plot No. D-2, "Southern Park", Saket District Centre, Saket, New Delhi - 110017
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011-66037734
Patna
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Office no -101, O.P Complex, 1st Floor, near Loyola School, opposite-Bandhan Bank, P & M Mall Road, Kurjee, Patna -800010.
Pune
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Office No 201, 2nd Floor, Lotus Plaza. Opposite Karishma Society,Kothrud,Pune – 411038
Raipur
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Office No. 208, 209 & 210, 2nd Floor, “Harshit Tower”, Mohba Bazar, Near Amanaka Over Bridge, G.E. Road, Raipur – 492001 (CG)
Rayagada
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New Colony, 1st Lane, Ward No.9, MPCS Road, Rayagada, Odisha - 765001
Sambalpur
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Hota Complex, 1st Floor, Above Syndicate Bank, Ainthapali Chowk, Sambalpur - 768004
Siliguri
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Unit No.19, 2nd Floor, Ward No.42, P.S. Bhaktinagar, Siliguri - 734001
Solapur
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130/3, Sideswar Peth, 1st Floor, Opp. Civil Court, Solapur - 413003
Udaipur
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Room No. 202B, Shubham Complex, New Fatehpura, Near Sukdia Circle, Udaipur - 313001
Vizag
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D.No. 1-83-18/1/1, MIG 76, Sector 3, MVP Colony, Sri Vatsala Building, DBS Bank, Opp: Laddu Gopal, Visakhapatnam - 530017
Information on our grievance handling and escalation of complaints will be available in all our offices. If you have a complaint or Grievance about our Products and Services, please feel free to contact us.
Please note that customer(s) can register query/request/complaint through the following channels:
1. Call us at: 033-6602 2000/6639 4700 *
2. Send an email to sefl@srei.com
3. Walk-in at our Zonal/Regional/Branch Offices
(Existing Customers: Please quote your Loan Account Number when you call or email. You will receive a response within 10 working days.)
* Customer Service Timings at all our branches will be from 10:00 am to 6:00 pm (Monday to Friday, excluding National Holidays and Regional Holidays) and 10:00 am to 2:00 pm (Saturday, excluding 2nd & 4th Saturdays, National Holidays and Regional Holidays).
Regional Holidays list is available at all our branches.
If you are not satisfied with the resolution provided or you have not received a response within the defined timelines, you can send in your escalations to our Grievance Redressal Cell as follows:
1.
2. Send a Query/Complain through letter to the below address:
Grievance Redressal Cell
Srei Equipment Finance Ltd.
Y 10, Block EP, Sector V,
Salt Lake, Kolkata - 700091
(Please quote your Ticket or Request Number along with your Loan Account/Agreement Number to our Grievance Redressal Cell when you write or email. You will receive a response within 10 working days).
If you are not satisfied with the resolution provided by the Grievance Redressal Cell or you have not received a response within the defined timelines, please write to:
Srei Equipment Finance Limited
Y-10, Block EP, Sector-V, Salt Lake, Kolkata - 700091
Phone: 033-6639 4700 Extn: 2634;
(Please quote your Ticket or Request Number along with your Loan Account Number when you write or email. You will receive a response within 5 working days).
If the complaint/dispute is not redressed within a period of one month, the customer may lodge a complaint on RBI CMS Portal – https://cms.rbi.org.in/rbi/vividflow/run/rbi
Or send complaint form to the below mentioned address:
Officer – in - charge
-
Reserve Bank of India
Department of Non-Banking Supervision
15, Netaji Subhas Road, Kolkata - 700001 -
+91 33 - 2231 2121/2230 9589
Name and address of the NBFC Ombudsman:
| Sl.No | Centre | Address of the Office of NBFC Ombudsman | Area of Operation |
| 1. | Chennai | C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry |
| 2. | Mumbai | C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| 3. | New Delhi | C/o Reserve Bank of India Sansad Marg, New Delhi -110001 STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir |
| 4. | Kolkata | C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |
RELEVANT ATTACHMENTS
Salient features of Integrated Ombudsman Scheme 2021
Form of Complaint
The Reserve Bank - Integrated Ombudsman Scheme 2021
For NCD related queries: